Learner Resources-ICT40215 Certificate IV in Information Technology Support CAQA Resources

Our learner resources contain everything you need to begin training your learners.

Our learner resources include:

• Learner Guide
• PowerPoint Presentation
• Session Plan
• Classroom Activities
• Self Study Guide

Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:

• Industry consultation
• Robust validations
• Assessment of best practice holistic delivery

We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered training organisation (RTO). Our learner and assessment resources can be used for an unlimited number of students within your RTO. Don’t forget about our QUALITY ASSURANCE GUARANTEE!

Learner Guide

The learner guide meets training package criteria and is developed in a logical order. Formative assessments within the learner guide help VET trainers and teachers identify concepts that students are struggling to understand, skills they are having difficulty acquiring, or learning standards they have not yet achieved. The trainers/teachers can then adjust lessons/sessions, instructional techniques, and academic support accordingly.

Self-Study Guide

The self-study guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment.

Class activities book

The class activities book helps VET trainers and assessors to create an interactive learning environment. The trainers can use these activities to improve training and support the students in journey towards summative assessment.

PowerPoint presentation

The PowerPoint presentation supports the trainer/teacher in creating an interactive learning environment.

Session Plans

The session plan enables trainers to deliver effective, engaging and compliant classroom delivery of a qualification.

We develop resources using the following steps:

1. We hire subject matter experts to write our learning resources to ensure they are industry and workplace relevant and current.
2. Before we commence writing our learner resources we identify the requirements of the training package/accredited course and collect feedback from industry.
3. We design and develop our resources in consultation with VET experts, trainers and assessors and industry experts. This is to ensure each component of the learning resources demonstrate relevance and currency in the industry and meet training package and regulatory compliance requirements.
4. All resources go through a compliance and quality check with highly experienced professionals who have worked in the VET sector, with ASQA and other regulators.

RTOs purchase a license for their RTO only and are not permitted to share the documents with any other entity. Purchasers are asked to agree to a license agreement to this effect prior to purchase.

Core units
BSBWHS403	Contribute to implementing and maintaining WHS consultation and participation processes
BSBSUS401	Implement and monitor environmentally sustainable work practices
ICTICT418	Contribute to copyright, ethics and privacy in an ICT environment
ICTICT401	Determine and confirm client business requirements
ICTICT408	Create technical documentation
ICTSAS307	Install, configure and secure a small office or home office network
ICTSAS410	Identify and resolve client ICT problems
ICTSAS412	Action change requests
Elective Units
ICTNWK401	Install and manage a server	Group B
ICTNWK404	Install, operate and troubleshoot a small enterprise branch network	Group B
ICTNWK405	Build a small wireless local area network	Group B
ICTNWK408	Configure a desktop environment	Group B
ICTNWK421	Install, configure and test network security	Group B
ICTSAS426	Locate and troubleshoot ICT equipment, system and software faults	Group C
BSBSUS501	Develop workplace policy and procedures for sustainability	Group D
ICTTEN417	Install, configure and test a router	Group E
ICTSAS518	Install and upgrade operating systems	Group E
ICTPMG401	Support small scale ICT projects	Group E
ICTDBS403	Create basic databases	Group E
BSBCRT401	Articulate, present and debate ideas	Group E
BSBSUS401	Implement and monitor environmentally sustainable work practices
ICTPRG418	Apply intermediate programming skills in another language

* We can develop additional elective units that are not listed on request (Please contact us for further information).