Our learner resources contain everything you need to begin training your learners.
Our learner resources include:
- Learner Guide
- PowerPoint Presentation
- Session Plan
- Classroom Activities
- Self Study Guide
Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:
- Industry consultation
- Robust validations
- Assessment of best practice holistic delivery
We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered training organisation (RTO). Our learner and assessment resources can be used for an unlimited number of students within your RTO. Don’t forget about our QUALITY ASSURANCE GUARANTEE!
Learner Guide
The learner guide meets training package criteria and is developed in a logical order. Formative assessments within the learner guide help VET trainers and teachers identify concepts that students are struggling to understand, skills they are having difficulty acquiring, or learning standards they have not yet achieved. The trainers/teachers can then adjust lessons/sessions, instructional techniques, and academic support accordingly.
Self-Study Guide
The self-study guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment.
Class activities book
The class activities book helps VET trainers and assessors to create an interactive learning environment. The trainers can use these activities to improve training and support the students in journey towards summative assessment.
PowerPoint presentation
The PowerPoint presentation supports the trainer/teacher in creating an interactive learning environment.
Session Plans
The session plan enables trainers to deliver effective, engaging and compliant classroom delivery of a qualification.
We develop resources using the following steps:
- We hire subject matter experts to write our learning resources to ensure they are industry and workplace relevant and current.
- Before we commence writing our learner resources we identify the requirements of the training package/accredited course and collect feedback from industry.
- We design and develop our resources in consultation with VET experts, trainers and assessors and industry experts. This is to ensure each component of the learning resources demonstrate relevance and currency in the industry and meet training package and regulatory compliance requirements.
- All resources go through a compliance and quality check with highly experienced professionals who have worked in the VET sector, with ASQA and other regulators.
RTOs purchase a license for their RTO only and are not permitted to share the documents with any other entity. Purchasers are asked to agree to a license agreement to this effect prior to purchase.
| Units of competency | |
|---|---|
| SIRXCEG002 | Assist with customer difficulties |
| BSBOPS304 | Deliver and monitor a service to customers |
| BSBOPS305 | Process customer complaints |
| SIRXPDK001 | Advise on products and services |
* We can develop additional elective units that are not listed on request (Please contact us for further information).
Prompt Shipping and professional packaging
We offer a broad range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are trained to pack your goods precisely according to the specifications we offer. Your items will undergo an exhaustive inspection and securely secured prior to being delivered. Everyday we deliver thousands of packages to clients from all over the world. This is a testament to our dedication to being the largest online retailer globally. There are distribution centers as well as warehouses across Europe and the USA.
Note: Orders with more than one item will be assigned a distinct processing time, based on the individual item.
We will carefully examine all items before sending. Most orders are now shipped within 48 hrs. The delivery time will be between 3-7 working days.
Returns
We do not control the inventory in our factory and warehouse. The actual stock levels can fluctuate at any moment. Please be aware that it's possible that your order will become unavailable even after you've placed your order.
Our policy is valid for 30 days. If it's been more 30 days since you bought the item We're sorry to say that we can't offer you a complete exchange or refund.
To be eligible for a refund the product must be unopened and in the same condition as when you received it in. It should also be returned in its original packaging.
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